Stackpole Presents at UK National Care Forum

Irving Stackpole, delivering a keynote presentation at the National Care Forum annual conference in Kenilworth, England on May 4, 2006. The program, entitled “The Transforming Value of Complaints and Compliments”, was delivered to chief executives and senior managers of the not-for-profit care sector throughout the UK. The presentation challenged leaders of the health care sector to use the required complaints procedure as a springboard to excellence by transforming the process to one that encourages open communication among staff, residents and family. The Powerpoint slides are available on this website.

Mr. Stackpole will be presenting a keynote speech at the National Care Forum meeting in November 2006. Additional information will be available in the fall.

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