Dear Irving:
I want to take this opportunity to thank you and your team for
the outstanding job you did in putting together our recent resident
and family satisfaction survey project. Your team delivered on
every deadline, on time and on budget. Also, each step of the
way, your team, led by Nicole, kept in touch with us and let us
know exactly what to expect.
I have been impressed with the clarity and usability of the report
templates. These will help us to zero in on exactly what each
of our managers needs to be doing to help improve satisfaction
and the overall customer service culture in their locations.
Once again, Irving, thank you very much and please feel free
to use me as a professional reference in the future should the
opportunity arise.
Sincerely,
Mike Allard
Director of Operations
HHHunt Senior Living
Dear Irving,
Thank you for the services that Stackpole & Associates has
performed for Masonicare over the past two years. The research,
training and professional insights provided by your organization
have contributed significantly to Masonicare's marketing and customer
service, objectives
The careful planning and thoughtful design of each project are
appreciated and have contributed to some excellent results that
Masonicare has enjoyed. The teams that you have assembled for
each project are talented, professionally responsive and a pleasure
to work with.
Once again, Irving, thank you for your professional contributions
to Masonicare's marketing efforts and I look forward to working
further with you in the future.
Sincerely,
Sharon Saunders
Vice President for Marketing
Masonicare
Dear Irving,
Twenty years of healthcare marketing experience did not prepare
me for the challenges of launching a unique, new medical device,
that's why I am grateful for having you at my side to help guide
me through the many unforeseen challenges that such a venture
can spring on you.
From identification of early adopters to the development of a
coherent set of benefits to the effective coordination of a multi-tier
direct mail campaign, your team was with us all the way. Of particular
value to a start up like Itamar was the availability of your team
to us at a moments notice to help us with constantly changing
needs.
Stackpole Associates truly provided us with a "one stop
shop' suite of marketing services and gave us all the value we
could have hoped for in a working relationship.
Sincerely,
Pat Bohan
VP Marketing & Business Development
Itamar Medical, Inc.
Dear Irving,
As Kisco Senior Living's research partner, I want to take this
opportunity to thank you for your professional support over the
past several years and for the outstanding work provided by Stackpole
& Associates, Inc.
The management of Kisco Senior Living in general, and myself
in particular, appreciate the in depth expertise, professionalism,
and responsiveness of your company. I am personally appreciative
of your candor, pointing things out to me for the benefit of Kisco
even when your observations would almost certainly not be popular.
This type of professional relationship benefits Kisco Senior Living
in many ways, and has earned Stackpole & Associates our respect.
In addition to the organization's expertise, and your ability
to communicate this in a way that is practical, I would also congratulate
you on the responsiveness and value provided in the projects you
have undertaken. You and your staff consistently respond to requests
and meet deadlines in ways that show us that you manage your resources
very effectively. I personally appreciate your careful supervision
of timelines and being kept informed to minimize unpleasant surprises.
Considering the service and benefit Kisco enjoys from your organization,
and the reasonable fees and carefully managed costs being charged,
Stackpole & Associates certainly represents an extraordinary
value.
On behalf of the management team and myself, please accept my
congratulations on many jobs well done, and I look forward to
our continued professional relationship.
Sincerely,
Terry Howard
Executive Vice President
Kisco Senior Living
Dear Irving-
Thank you so much for serving
as a presenter at Mass Aging's May 25th Conference “Leading With
Quality” which was held at the Royal Plaza Hotel in Marlborough.
Your session on Consumer Satisfaction was evaluated very well
by attendees. Eighty-five percent of the respondents noted your
session as excellent or very good. Attendees commented positively
on the interactive nature of the session and with the number of
tools and information which can be used in their work.
Once again, thank you for
contributing to the success of Mass Aging's conference.
Best Regards,
Elissa Sherman
President, Mass Aging
Dear Irving-
I just had to write a fan
letter, I loved your seminar at the Mass Aging Conference. What
a great insight! Your explanation of the concepts and the validation
methodology was so clear and concise and your specific examples
were prefect. I was totally engaged. That was a lot of info to
pack into 90 minutes!
Regards,
Jane Caton,
Resources Management Services
